Includes guidelines suggested by the Evangelical Council for Financial Accountability
Children’s HopeChest is committed to respecting the privacy of our donors and prospective donors. Any personally identifiable information that is collected either offline or online will only be used in accordance with the policy below to enhance your experience with Children’s HopeChest.
Information Collected. Here are the types of donor information that we collect and maintain:
- contact information: name, organization/church, complete address, phone number, email address;
- payment information: credit card number and expiration date, and billing information;
- shipping information: name, organization/church, complete address;
- information concerning how you heard about HopeChest;
- information you wish to share, questions, comments, suggestions; and
- your request to receive periodic updates; e.g., to individuals who request it, we will send periodic mailings related to specific fund-raising appeals, prayer concerns, and newsletters.
How Information is Used. Children’s HopeChest uses your information to understand your needs and provide you with better service. Specifically, we use personal information to help you complete a transaction, communicate back to you, update you on organizational progress and impact, and keep donors, friends, vendors, and volunteers informed of our activities including programs, special events, and funding needs. Credit card numbers are used only for donation or payment processing and are not retained for other purposes. We use the comments you offer to provide you with information requested, and we take seriously each recommendation as to how we might improve communication.
No Sharing of Personal Information. Children’s HopeChest will not sell, rent, or lease your personal information to other organizations. We respect all requests to remain anonymous. Use of donor information will be limited to further the ministry activities and purposes of HopeChest. HopeChest utilizes volunteer leaders to facilitate our Community-to-Community partnership model and we may share donor information with those volunteer leaders to assist and ensure collaborative efforts.
Security, Accuracy, and Retention of Data. Children’s HopeChest seeks to maintain the security and accuracy of the information of our donors. This includes policies and procedures that limit access of information to only appropriate entities within, and affiliated or partnered with, our organization. This data is maintained only as long as is permitted by applicable legislation.
Access to Personal Information. You can access your online giving information here. To inquire about offline donations or to make any adjustments to your information in our system you can contact our office using the contact information at the bottom of this page.
Removing Your Name From Our Mailing List. It is our desire to avoid sending unwanted mail or email to our donors. Please contact us using the contact information at the bottom of this page if you wish to be removed from our mailing list or from one or more of our email communication methods.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.
Children’s HopeChest reserves the right to share aggregated site statistics with partner companies but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings, be aware that this may disable some of the functionality on our Website.
Privacy Enforcement with Corporations/Employee Giving
- Some corporations support HopeChest through employee giving programs and campaigns. These are managed by the corporation and are processed through payroll deduction.
- HopeChest seeks permission from the corporation before adding any employees to the HopeChest database.
- HopeChest may share cumulative giving totals but will not share individual donor/employee giving amounts.
- Employees may participate in matching gift programs with their employers. Matching gift requests are sent to the corporation for processing with the knowledge of the employee and the appropriate paperwork.
Donor Bill of Rights
This was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits.
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:
- To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
- To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
- To have access to the organization’s most recent financial statements.
- To be assured their gifts will be used for the purposes for which they were given.
- To receive appropriate acknowledgement and recognition.
- To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
- To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
- To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
- To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
- To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.
This policy was last updated June 2019.