Careers

Children’s HopeChest is headquartered in beautiful Palmer Lake, outside of Colorado Springs, Colorado. Our physical space is a reflection of our culture: open, bright, and designed to support the work of our teams in the U.S. and across the globe.

You may apply for an open position:

  • By emailing a resume and cover letter to HR@hopechest.org
  • By mailing a resume and cover letter to:

Children’s HopeChest
PO Box 1190
Palmer Lake, CO 80133

  • By submitting your resume and cover letter through our online system.

Please, no phone calls or walk-ins.

Open Positions

Travel Manager

LOCATION: Palmer Lake, CO

REPORTS TO: VP of Community Partnerships

DEPARTMENT: Community Partnership Team

JOB STATUS: Full-time, Salaried

JOB SUMMARY

The Travel Manager will plan and execute travel logistics for our US Church partners. Responsibilities will include working closely with the Community Partnership Manager, Church / Community Partners and Country Staff to serve the travel needs of our partners. The Travel Manager will play a leading role within the Travel Department, a subset of the Community Partnership Team.

The ideal candidate must possess strong interpersonal skills, be highly organized, able to multi-task in a fast-paced environment, complete assignments in an efficient manner and be very partner/customer focused. The ability to articulate directions and provide details concerning itineraries and budgets in a confident and professional manner is key.  The ideal candidate will thrive in a team-oriented office environment and demonstrate a “can do” attitude. Must be an educator to travelers and confident communicator via phone and e-mail.

DUTIES AND RESPONSIBILITIES

  • Work with country staff and team leaders to develop itineraries for vision and community partner visits
  • Create budgets for each team based on variable such as # of travelers / days in country / activities
  • Occasionally write travel blog posts for marketing
  • Manage travel finances: budgets, wires, expense reconciliation, etc.
  • Lead the Travel Department in communicating with all departments
  • Work alongside Community Partnership Managers (CPMs) in planning travel with partners
  • Review paperwork with travelers: applications, waivers, background checks, etc.
  • Maintain data and finance integrity
  • Register all travelers with U.S. State Department and secure traveler Insurance
  • Semi-annual travel document and policy updates
  • Provide travel guidance to employees such as visa and medical support

REQUIRED QUALIFICATIONS

  • Must be a committed Christian with a deep commitment to the mission of Children’s HopeChest
  • Minimum Bachelor’s Degree and international travel experience
  • Must have a strong sense of personal integrity and ability to receive and process feedback
  • Self-motivated with a strong work ethic, as well as demonstrate proactive problem solving skills
  • Organized team player with the proven ability to manage many details at one time
  • Excellent communication skills in English, both written and verbal
  • Ability to build and maintain good relationships with partners and staff
  • Proficient in Microsoft Office suite and database management
  • Strategic thinking with multiple forms and channels of input
  • Must be detail-focused and Internet/database literate
  • Strong business acumen
  • Ability to build and maintain good relationships with clients and staff
  • Ability to multi-task in a highly organized and efficient manner, meeting deadlines within a fast paced environment
  • Excellent customer service skills

PREFERRED SKILLS AND EXPERIENCE

  • Experience utilizing CRM tools and data management
  • Mission trip experience
  • Entrepreneurial mindset with the ability to embrace challenges, think in new directions, take risks and learn from mistakes
  • Multilingual
  • Bachelor studies in business, international relations, finance, travel/tourism, or communications
  • Account Management

OFFICE CULTURE REQUIREMENTS

  • Must have a fun, creative, collaborative, and compassionate outlook
  • Have the ability to work off site for projects
  • Comfortable in various roles: lead, follow, support and encourage
  • Enjoy regular interactions with peers and other department members
  • Attend one conference per year for professional development

TRAVEL REQUIREMENTS

The position will not include travel as a regular part of the job expectations. Future travel to job related countries is possible.  

Operations Specialist

LOCATION: Palmer Lake, CO

REPORTS TO: Sponsorship Systems Senior Manager

JOB STATUS: Full-time

JOB SUMMARY

The Operations Specialist will be primarily focused on the accurate and timely management of the child sponsorship process and facilitating operations across different departments. Responsibilities include reporting on sponsorship changes and generating communication to sponsors, supporting the technological needs of the marketing department, coordinating volunteers, optimizing technological solutions, preparing and uploading child data, overseeing child and sponsor correspondence process, answering phones and other projects.

The ideal candidate must have strong interpersonal skills, be highly organized, able to manage multiple projects at one time, complete tasks in a timely manner, and be customer focused.

DUTIES AND RESPONSIBILITIES

Actively supports and facilitates sponsorship processes and communications

  • Run weekly report on sponsorship changes (new, lost, total)
  • Process child holds and transfer active recurring gifts
  • Generate and mail sponsorship materials
  • Prepare print materials for launch events
  • Create uploads for new child records and child record updates
  • Oversee the processing of incoming and outgoing sponsorship mail
  • Create and manage volunteer program
  • Prepare and upload communication tracking
  • Create and Customize reports for segmentation and analysis of physical and digital marketing campaigns

Facilitating Operations across all Departments

  • Work with all departments to increase communication on relevant projects
  • Create systems that encourage proper data hygiene and integrity
  • Optimize current solutions
  • Provide technical Management of database migration for system-wide CRM upgrades
  • Manage completion of technology projects including cost tracking

Proactively seeks out ways to support the IT and Finance teams with administrative help

  • Answer incoming phones
  • Call sponsors with expiring credit cards to update payment information
  • Receive and process credit card updates and sponsorship cancellations
  • Monitor and order supplies needed for completion and mailing of updates. Ensure that envelopes, letterhead, and other paper supplies are adequate
  • Manage office equipment such as postage meter, copier, and printers, including maintenance and supplies.
  • Coordinate mail delivery and drop-off
  • Process returned mail
  • Other responsibilities as needed

REQUIRED SKILLS AND EXPERIENCE

Bachelor’s degree or higher educational level

Proficient with Microsoft Excel and Microsoft Word

Highly qualified in database management including ability to write and produce reports

ESSENTIAL QUALIFICATIONS

  • Committed Christian with a deep commitment to the mission of Children’s HopeChest
  • Strong sense of personal integrity and an ability to take and process feedback
  • Self-motivated and possesses proactive problem-solving skills
  • Ability to work well with a variety of people and departments
  • Organized and an ability to manage many details at one time
  • Project Management Experience a plus
  • Excellent communication skills in English, both written and verbal
  • Strong work ethic
  • Detail-focused and Internet/database literate

TRAVEL REQUIREMENTS

The position will not include travel as a regular part of the job expectations.

Sponsor Mail Volunteer

STATUS: VOLUNTEER

BENEFITS: NO

REPORTS TO: Sponsorship Administrative Assistant

LOCATION: HEADQUARTERS: PALMER LAKE, CO

JOB SUMMARY:

Are you interested in reading about children’s lives from all over the world? You can support Children’s HopeChest by volunteering to read through mail to, and from, our sponsors! Your time as a volunteer plays an integral part in encouraging healthy relationships between sponsors and sponsored children, and helps our organization to get mail to sponsors/sponsored children as quickly as possible.
As a Sponsor Mail Volunteer, you will be reading mail to ensure there is no problematic content. For this position you will also be stuffing and labeling envelopes and operating a postage meter.

QUALIFICATIONS:

  • Needs to be able to understand and follow directions easily
  • Needs to be an independent worker

TIME COMMITMENT 

  • Flexible schedule
  • Any weekday except Thursdays
  • Minimum of two hours a week (unless you have so much fun that you want to stay longer)

THE PERKS

  • Coffee (good local coffee!) and tea during your shift
  • Bring a friend!
  • Bring your headphones!
  • Gain experience working in an international nonprofit environment

If you are interested in making a difference through helping us strengthen and encourage healthy relationships, please contact us at HR@hopechest.org.

 

Donor Engagement Intern

STATUS: INTERNSHIP – PREFERRED TWO DAYS A WEEK

REPORTS TO: DONOR ENGAGEMENT DIRECTOR

LOCATION: INTERNATIONAL HEADQUARTERS OFFICE | PALMER LAKE, CO

JOB SUMMARY:
Intern to assist with donor engagement at Children’s HopeChest, a Christian nonprofit that releases the potential of vulnerable children and their communities around the globe through Community-to-Community partnership. The successful candidate will have interest in international development, orphan care, excellent research and writing skills, will be detail-oriented and organized, and will be highly relational with strong communication skills.
The ideal candidate must have strong interpersonal skills, must be highly organized, be able to manage multiple projects at one time, complete tasks in a timely manner, and must be very service-oriented. A minimum commitment of two days a week is preferred. This is an unpaid position. Internships are eligible for college credit.

RESPONSIBILITIES:

  • Work with Donor Relations team to create a donor appreciation plan
  • Correspond with HopeChest sponsors, donors and potential donors via e-mail, telephone and mail to support fundraising initiatives and further HopeChest’s mission and vision
  • Manage welcome packets for new, first time donors
  • Write thank you notes and acknowledgment letters
  • Research grant and foundation opportunities
  • Research prospective institutional and individual funding sources
  • Assist with monthly donation tracking, data analysis, and monthly donor prospect research
  • Assist in donor prospect research using WealthEngine.
  • Research and lapsed donors
  • Update account information in the donor database
  • Support Donor Director and VP of Marketing
  • Research opportunities for local events or a young professionals program

ESSENTIAL QUALIFICATIONS

  • Must be a committed Christian with a deep commitment to the mission of Children’s HopeChest
  • Self-motivated, proactive problem solver, with strong organizational skills and attention to detail
  • Excellent communication skills, both written and verbal
  • Ability to build and maintain good relationships with internal and external clients

Online Application Form

  • Accepted file types: pdf, doc, docx, rtf, txt.